Terms & Conditions

1. Acceptance of Terms

Welcome to mata33. By accessing, registering, or using our website and services located at https://mata33.cam, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (hereinafter referred to as "Terms"). These Terms constitute a legally binding agreement between you (the "User," "Player," or "you") and mata33 (the "Company," "Platform," "we," "us," or "our").

If you do not agree with any part of these Terms, you must immediately cease using our services and close your account if you have registered one. Continued use of the mata33 platform constitutes your acceptance of these Terms, as well as our Privacy Policy and Responsible Gaming policies, which are incorporated herein by reference.

We reserve the right to modify, amend, or update these Terms at any time without prior notice. Any changes will be posted on this page with an updated "Last Updated" date. It is your responsibility to review these Terms periodically. Your continued use of mata33 services following the posting of changes constitutes your acceptance of such modifications.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" refers to the registered user profile you create on the mata33 platform to access our gaming services.
• "Platform" refers to the mata33 website, mobile applications, and all associated services.
• "Games" include all forms of online gambling offered by mata33, including but not limited to sports betting (football, basketball, tennis, etc.), live casino games (baccarat, roulette, blackjack), slot machines, table games, crash games, and traditional games.
• "Deposit" means the transfer of funds from your personal bank account or e-wallet to your mata33 account balance.
• "Withdrawal" means the transfer of funds from your mata33 account balance to your registered bank account or e-wallet.
• "Bonus" refers to promotional credits, free bets, cashback offers, or other incentives provided by mata33 to players.
• "Wagering Requirement" is the amount of money that must be wagered before bonus funds or winnings from bonuses can be withdrawn.
• "KYC" stands for Know Your Customer, the verification process used to confirm your identity and prevent fraud.

3. Eligibility & Age Requirement

To register and use mata33 services, you must meet the following eligibility criteria:

• Legal Age: You must be at least 21 years old. We may request proof of age at any time, and failure to provide valid documentation will result in account suspension.
• Jurisdiction: You must be a resident of Indonesia or a jurisdiction where online gaming is permitted. It is your responsibility to ensure that your use of mata33 complies with local laws in your location.
• Legal Capacity: You must have the legal capacity to enter into a binding contract under the laws of your jurisdiction.
• Single Account: You are permitted to hold only one account with mata33. Multiple accounts created by the same individual will be closed, and funds may be forfeited.
• Exclusion Lists: You must not be listed on any self-exclusion registers, gambling prohibition lists, or other restricted person databases.
• Payment Authorization: You must be the authorized account holder of any payment method used for deposits and withdrawals on mata33.

By registering, you warrant that all information provided is accurate, complete, and up to date. You agree to promptly update your account information if any details change. Providing false or misleading information constitutes a breach of these Terms and may result in account termination.

4. Account Registration

To access mata33 gaming services, you must complete the registration process and create an account. During registration, you will be required to provide the following information:

• Full legal name (as it appears on your Indonesian ID card or KTP)
• Date of birth (to verify you meet the 21+ age requirement)
• Valid email address
• Mobile phone number
• Residential address
• Username and secure password
• Preferred currency (Indonesian Rupiah / IDR)

Account Security

You are solely responsible for maintaining the confidentiality of your login credentials (username and password). You must not share your account details with any third party. All activities conducted through your account will be deemed to have been authorized by you, and you will be held responsible for any resulting transactions, wins, or losses.

If you suspect unauthorized access to your account, you must immediately notify mata33 customer support at [email protected] and change your password. We recommend using a strong password containing uppercase and lowercase letters, numbers, and special characters.

KYC Verification

mata33 implements a Know Your Customer (KYC) verification process to comply with anti-money laundering regulations and prevent fraud. Before your first withdrawal, you will be required to submit the following documents:

• Proof of Identity: Clear photograph or scan of your Indonesian national ID card (KTP Nasional) or passport
• Proof of Address: Recent utility bill, bank statement, or government-issued document showing your current residential address (issued within the last 3 months)
• Selfie Verification: Photograph of yourself holding your ID card next to your face
• Payment Verification: Screenshot or documentation confirming ownership of the bank account or e-wallet used for deposits

Verification typically takes 1-24 hours during business days. We reserve the right to request additional documentation if necessary. Failure to complete KYC verification will prevent withdrawals from your account.

5. Deposits and Withdrawals

Deposits

mata33 accepts deposits via the following Indonesian payment methods:

• Bank Transfers: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Bank Mandiri
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja

Minimum deposit: Rp 50,000. Maximum deposit: Rp 100,000,000 per transaction. Deposits made via bank transfer during banking hours (typically 08:00-21:00 WIB) are processed instantly, usually within 5 minutes. Deposits made outside banking hours may take up to 24 hours to be credited to your account.

All deposits are final and non-refundable except in cases of technical errors or duplicate charges. You must deposit funds using a payment method registered in your own name. Third-party deposits are strictly prohibited and may result in account closure.

Withdrawals

You may withdraw funds from your mata33 account to your verified bank account or e-wallet. Withdrawal requests are processed according to the following timeline:

• Withdrawal requests submitted: 24/7
• Processing time: 1-24 hours for standard requests
• Bank transfer arrival: 1-3 business days after approval
• E-wallet transfer arrival: Instant to 4 hours after approval

Minimum withdrawal: Rp 100,000. Maximum withdrawal: Rp 50,000,000 per transaction, Rp 200,000,000 per week. First-time withdrawals require completed KYC verification. We may request additional security verification for large withdrawal amounts.

Withdrawals can only be made to payment methods registered and verified in your name. All funds must be wagered at least once (1x rollover) before withdrawal. This requirement helps prevent money laundering and fraud. Bonus funds must meet stated wagering requirements before becoming eligible for withdrawal.

6. Bonuses and Promotions

mata33 offers various bonuses and promotional offers to enhance your gaming experience. All bonuses are subject to specific terms and conditions, which are displayed on the promotion page and must be accepted before claiming the bonus. General bonus rules include:

Bonus Types

• Welcome Bonus: First deposit match bonus for new players
• Reload Bonus: Deposit match bonuses for existing players
• Cashback: Percentage of losses returned as bonus funds
• Free Bets: Risk-free wagers on sports betting markets
• Free Spins: Complimentary slot game spins

Wagering Requirements

All bonuses carry wagering requirements that must be fulfilled before bonus funds or winnings can be withdrawn. Typical wagering requirements range from 15x to 30x the bonus amount, depending on the specific promotion. For example, a Rp 1,000,000 bonus with 30x wagering requires Rp 30,000,000 in total wagers before withdrawal.

Not all games contribute equally to wagering requirements. Slot games typically contribute 100%, while table games may contribute 10-20%, and some games may be excluded entirely. Check individual promotion terms for game contribution rates.

Bonus Restrictions

• Only one bonus can be active per account at any given time
• Bonuses must be claimed within the validity period stated in the promotion
• Wagering requirements must be met within the bonus validity period (typically 30 days)
• Maximum bet limits apply when wagering with bonus funds (usually Rp 25,000 - Rp 100,000 per bet)
• mata33 reserves the right to cancel bonuses and void winnings if terms are violated or bonus abuse is detected
• Bonuses are non-transferable and cannot be exchanged for cash

7. Betting Rules and Game Play

Sports Betting

mata33 offers sports betting on football, basketball, tennis, badminton, volleyball, MotoGP, and other international sports. For football specifically, we cover major leagues including English Premier League (EPL), La Liga, Serie A, Bundesliga, UEFA Champions League, FIFA World Cup, as well as Indonesian competitions like BRI Liga 1 and Timnas Indonesia matches.

Available betting markets include match result, Asian handicap (voor), over/under goals, both teams to score, correct score, and mix parlay (accumulator bets combining multiple selections). All bets are final once placed and cannot be cancelled or modified. In the event of a match postponement, cancellation, or abandonment, bets will be void and stakes returned unless otherwise specified in specific sport rules.

Live Casino

Our live casino features real dealers streaming from professional studios. Games include baccarat, roulette, blackjack, sic bo, and other table games provided by Evolution Gaming, Pragmatic Play Live, and Asia Gaming. Disconnections during live play do not void bets—the hand or round will be completed according to standard game rules, and results will be settled in your account history.

Slot Games and RNG Games

All slot machines and Random Number Generator (RNG) games on mata33 use certified random algorithms tested by independent auditors. Game outcomes are determined entirely by chance and cannot be predicted or manipulated. Theoretical Return to Player (RTP) percentages are displayed in each game's information section.

Betting Limits

Minimum and maximum bet limits vary by game type and are displayed within each game interface. mata33 reserves the right to adjust limits, refuse bets, or restrict accounts that consistently place unusual betting patterns.

8. Responsible Gaming

mata33 is committed to promoting responsible gaming and protecting players from problem gambling. We provide tools and resources to help you maintain control:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts
• Loss Limits: Configure maximum loss thresholds across specified periods
• Session Time Limits: Receive alerts after playing for a set duration
• Self-Exclusion: Temporarily or permanently suspend your account for 24 hours, 7 days, 30 days, 6 months, or permanently
• Reality Checks: Pop-up reminders showing play duration and net win/loss

If you feel gambling is becoming a problem, please contact our support team at [email protected] or visit our Responsible Gaming page for additional resources and support organization contacts.

9. Prohibited Activities

The following activities are strictly prohibited on mata33 and may result in account termination and forfeiture of funds:

• Creating multiple accounts to abuse bonuses or promotions
• Using third-party payment methods or making deposits/withdrawals on behalf of others
• Colluding with other players or engaging in fraudulent betting patterns
• Using automated software, bots, or scripts to place bets or play games
• Exploiting software bugs or technical errors for financial gain
• Laundering money through the platform by wagering with no genuine intent to gamble
• Providing false information during registration or KYC verification
• Chargebacks or reversing deposits after funds have been wagered
• Abusive or threatening behavior toward staff or other players
• Accessing the platform from restricted jurisdictions using VPNs or proxy servers

mata33 employs sophisticated fraud detection systems and reserves the right to investigate suspicious activity. If prohibited activities are detected, we may freeze your account, confiscate funds, and report violations to relevant authorities.

10. Limitations of Liability

To the maximum extent permitted by law, mata33 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our services, including but not limited to:

• Loss of funds due to your own betting or gaming decisions
• Technical failures, server downtime, or internet connectivity issues
• Unauthorized access to your account resulting from failure to secure your credentials
• Errors or omissions in odds, game results, or account balances (provided we correct such errors promptly upon discovery)
• Third-party payment processor delays or failures

mata33 provides gaming services "as is" without warranties of any kind, express or implied. We do not guarantee uninterrupted, error-free, or secure operation of the platform. You acknowledge that online gambling carries inherent risks and that you participate at your own discretion.

In any event, our total liability to you for any claim arising from these Terms or your use of mata33 services shall not exceed the amount deposited into your account during the three months preceding the claim, or Rp 5,000,000, whichever is less.

11. Account Termination

Termination by User

You may close your mata33 account at any time by contacting customer support at [email protected]. Upon account closure, any remaining balance (excluding unredeemed bonuses) will be withdrawn to your verified payment method. Pending bets will be settled according to their outcomes, and any active bonuses will be forfeited.

Termination by mata33

We reserve the right to suspend or terminate your account immediately without prior notice if:

• You breach any provision of these Terms
• We suspect fraudulent, illegal, or abusive activity
• You fail to complete KYC verification within a reasonable timeframe
• You are found to be underage or otherwise ineligible
• You create multiple accounts or engage in bonus abuse
• You exhibit problem gambling behavior and refuse responsible gaming interventions

In the event of account termination for violation of these Terms, mata33 may forfeit your account balance and winnings. If termination occurs without breach on your part, any legitimate balance will be returned to you after deducting any outstanding fees or charges.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with international gaming industry standards and best practices. Given the cross-border nature of online gaming, disputes will be resolved through the following process:

1. Internal Complaint Resolution: First, contact mata33 customer support at [email protected] with a detailed explanation of your complaint. We commit to investigating and responding to all complaints within 7 business days.
2. Management Escalation: If the initial response does not resolve your issue, you may escalate to our management team by clearly marking your email "ESCALATION - [Your Account Username]".
3. Alternative Dispute Resolution: If internal resolution fails, you may submit your complaint to an independent Alternative Dispute Resolution (ADR) service mutually agreed upon by both parties.

By agreeing to these Terms, you waive any right to participate in class-action lawsuits or class-wide arbitration against mata33. All disputes must be resolved on an individual basis.

13. Contact Information

For questions, concerns, or support regarding these Terms & Conditions, please contact mata33 through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via our website and mobile app
• Response Time: We aim to respond to all inquiries within 4-12 hours during business days

For specific inquiries, please use the following subject lines:

• "KYC VERIFICATION" – for identity verification issues
• "WITHDRAWAL REQUEST" – for withdrawal delays or questions
• "BONUS INQUIRY" – for bonus-related questions
• "ACCOUNT ISSUE" – for login problems or account access
• "COMPLAINT" – for formal complaints requiring investigation