Privacy Policy

1. Introduction

Welcome to the mata33 Privacy Policy. This document explains how mata33 ("we," "us," "our," or the "Company") collects, uses, stores, and protects your personal information when you access or use our online gaming platform located at https://mata33.cam (the "Platform" or "Website").

At mata33, we are committed to protecting your privacy and ensuring the security of your personal data. We understand that when you entrust us with your information to create an account, make deposits, and engage in gaming activities, you expect that data to be handled responsibly and kept confidential. This Privacy Policy outlines our practices in detail and describes your rights regarding your personal information.

By creating an account on mata33, accessing our Platform, or using any of our services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, you should not use our services and must immediately discontinue all access to the mata33 Platform.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of mata33 services. Together, these documents form the complete agreement between you and mata33 regarding data handling and platform usage.

2. Definitions

For the purposes of this Privacy Policy, the following terms have the meanings set forth below:

• "Personal Information" or "Personal Data" means any information relating to an identified or identifiable individual, including but not limited to name, identification number, location data, online identifier, or factors specific to physical, physiological, genetic, mental, economic, cultural, or social identity.
• "Processing" means any operation performed on personal data, including collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure, transmission, dissemination, erasure, or destruction.
• "Data Controller" refers to mata33, the entity that determines the purposes and means of processing your personal data.
• "User", "Player", "You", or "Your" refers to any individual who accesses or uses the mata33 Platform.
• "KYC" stands for Know Your Customer, the identity verification process required to comply with anti-money laundering regulations.
• "Cookies" are small text files placed on your device to store information about your preferences and enhance user experience.

3. Information We Collect

mata33 collects several categories of personal information to provide, maintain, and improve our gaming services. The information we collect includes:

3.1 Information You Provide Directly

When you register for a mata33 account, you voluntarily provide the following information:

• Personal Identification: Full legal name, date of birth, gender, nationality
• Contact Details: Email address, mobile phone number, residential address including street, city (e.g., Jakarta, Surabaya, Medan, Bandung, Bali), postal code
• Account Credentials: Username, password, security questions and answers
• Financial Information: Bank account details (bank name such as BCA, BRI, BNI, or Mandiri; account number; account holder name), e-wallet information (OVO, DANA, GoPay, ShopeePay account identifiers)
• KYC Documents: Government-issued identification (Indonesian national ID card / KTP Nasional, passport), proof of address documents (utility bills, bank statements), selfie photographs for identity verification
• Communication Data: Content of messages sent to customer support, chat transcripts, email correspondence, feedback and survey responses

3.2 Information Collected Automatically

When you access mata33, our systems automatically collect certain technical information:

• Device Information: Device type (mobile, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, device identifiers
• Usage Data: Pages visited, features accessed, games played, betting history, deposit and withdrawal transactions, login times and frequency, session duration, click-through patterns
• Location Information: IP address, approximate geographic location based on IP address, time zone settings (WIB - Western Indonesia Time, WITA - Central Indonesia Time, WIT - Eastern Indonesia Time)
• Network Information: Internet service provider, connection type, network performance data

3.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification data from banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay, ShopeePay)
• Identity Verification Services: Results from KYC verification providers that confirm your identity against government databases
• Fraud Prevention Services: Risk assessment data from fraud detection agencies
• Game Providers: Gaming activity data from third-party game suppliers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, PG Soft)

4. How We Use Your Information

mata33 processes your personal information for the following legitimate business purposes:

4.1 Account Management and Service Delivery

• Creating and maintaining your player account
• Processing your registration and verifying your identity through KYC procedures
• Authenticating your login credentials and ensuring account security
• Enabling you to participate in sports betting, live casino, slots, and other gaming activities
• Recording and tracking your gaming activity, bets placed, and game outcomes
• Processing deposits to your account from BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and ShopeePay
• Processing withdrawal requests to your verified bank accounts or e-wallets

4.2 Legal and Regulatory Compliance

• Verifying that you meet the minimum age requirement of 21 years
• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
• Detecting and preventing fraudulent activities, collusion, and bonus abuse
• Maintaining records required by applicable gaming regulations and financial laws
• Responding to lawful requests from government authorities, law enforcement, or courts
• Enforcing our Terms & Conditions and protecting mata33's legal rights

4.3 Customer Support and Communication

• Responding to your inquiries via live chat, email ([email protected]), WhatsApp, and in-app messaging
• Providing Indonesian-speaking and English-speaking customer support during WIB business hours and 24/7 respectively
• Notifying you about account activities, transaction confirmations, and security alerts
• Sending important updates regarding changes to our services, policies, or terms
• Resolving disputes, investigating complaints, and addressing technical issues

4.4 Marketing and Promotions (with Consent)

• Sending promotional offers, bonus announcements, and special deals tailored to Indonesian players
• Informing you about new game releases, sports betting markets (BRI Liga 1, EPL, La Liga, Champions League), and platform features
• Conducting surveys and research to understand player preferences
• Personalizing your gaming experience based on your activity and interests

Note: You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting customer support. Opting out will not affect essential service communications.

4.5 Platform Improvement and Analytics

• Analyzing usage patterns to improve website navigation and user interface
• Testing new features and optimizing platform performance
• Identifying technical issues and enhancing system stability
• Generating statistical reports on gaming trends and player behavior (in aggregated, anonymized form)
• Developing new products and services based on player feedback

4.6 Security and Fraud Prevention

• Monitoring accounts for suspicious activity, unusual betting patterns, or potential fraud
• Detecting multiple accounts created by the same individual
• Preventing unauthorized access, hacking attempts, and cyber attacks
• Protecting mata33 and other players from cheating, collusion, and bonus abuse
• Maintaining secure payment processing for deposits and withdrawals

5. Data Sharing and Disclosure

mata33 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data in the following limited circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf. These providers have access to personal information only as necessary to perform their services and are contractually obligated to maintain confidentiality:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri) and e-wallet operators (OVO, DANA, GoPay, ShopeePay) to process deposits and withdrawals
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, PG Soft, and other suppliers providing casino games, live dealer tables, and sports betting platforms
• Identity Verification Services: KYC verification providers that authenticate your documents against government databases
• Fraud Prevention Services: Companies providing fraud detection, risk assessment, and security monitoring
• Cloud Hosting Services: Providers hosting our servers and storing data securely
• Customer Support Tools: Platforms managing live chat, ticketing systems, and communication channels
• Analytics Providers: Services helping us understand platform usage and improve user experience

5.2 Legal Obligations

We may disclose your personal information when required by law or in response to valid legal processes, including:

• Complying with subpoenas, court orders, or legal investigations
• Responding to lawful requests from government agencies or law enforcement
• Reporting suspicious transactions to financial intelligence units as required by anti-money laundering laws
• Protecting mata33's legal rights, property, or safety, or those of our users
• Enforcing our Terms & Conditions and investigating potential violations

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity. You will be notified of any such change in ownership or control of your personal data.

5.4 With Your Consent

We may share your information for purposes not described in this Privacy Policy when we have obtained your explicit consent to do so.

6. Data Security Measures

mata33 implements robust technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

Security Measures Include:

• Encryption: All personal and financial data is encrypted both in transit (during transmission) and at rest (when stored in databases)
• Secure Servers: Data is stored on servers located in secure facilities with restricted physical access, surveillance, and environmental controls
• Access Controls: Personal information is accessible only to authorized mata33 employees and service providers who require access to perform their duties, and only on a need-to-know basis
• Authentication: Strong password requirements, secure login protocols, and multi-factor authentication options to prevent unauthorized account access
• Network Security: Firewalls, intrusion detection systems, and regular security audits to protect against cyber threats
• Regular Security Testing: Penetration testing and vulnerability assessments conducted by independent security experts
• Employee Training: All staff handling personal data receive training on data protection, confidentiality obligations, and security best practices
• Incident Response Plan: Procedures in place to detect, respond to, and recover from data breaches or security incidents

Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information using industry-standard security measures, we cannot guarantee absolute security. You also play a role in protecting your information by maintaining the confidentiality of your login credentials and logging out after each session, especially when using shared or public computers.

7. Data Retention

mata33 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

• Active Accounts: Personal information is retained for the duration of your account's active status plus an additional period to comply with legal and regulatory obligations
• Closed Accounts: After account closure, we retain certain information for up to 7 years to comply with financial record-keeping requirements, tax obligations, and anti-money laundering regulations
• Transaction Records: Deposit, withdrawal, and betting history retained for 7 years as required by financial regulations
• KYC Documents: Identity verification documents retained for 7 years after account closure to meet regulatory compliance requirements
• Marketing Data: If you opt out of marketing communications, we retain your contact information and opt-out preference to honor your request and prevent future marketing
• Customer Support Records: Chat transcripts and email correspondence retained for 3 years for quality assurance and dispute resolution

After the applicable retention period expires, we securely delete or anonymize your personal information so that it can no longer be associated with you. Anonymized data may be retained indefinitely for statistical analysis and business intelligence purposes.

8. Your Privacy Rights

As a mata33 user, you have certain rights regarding your personal information. We are committed to facilitating the exercise of these rights:

8.1 Right of Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of your personal information held by mata33. This allows you to verify the accuracy and lawfulness of processing.

8.2 Right to Rectification

If your personal information is inaccurate, incomplete, or outdated, you have the right to request correction. You can update most information directly through your account settings, or contact customer support for assistance.

8.3 Right to Erasure (Right to be Forgotten)

Under certain circumstances, you have the right to request deletion of your personal data. This right applies when:

• The data is no longer necessary for the purposes it was collected
• You withdraw consent on which processing is based (where consent is the legal basis)
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed

Please note that we may not be able to delete all data if retention is required by law, for legal proceedings, or to comply with regulatory obligations (e.g., financial record-keeping requirements).

8.4 Right to Restriction of Processing

You can request that we restrict the processing of your personal information in certain situations, such as when you contest the accuracy of data or object to processing.

8.5 Right to Data Portability

Where processing is based on consent or contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another service provider.

8.6 Right to Object

You have the right to object to processing of your personal data for direct marketing purposes at any time. You can opt out by clicking the unsubscribe link in marketing emails or contacting customer support.

8.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.

How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected] with the subject line "PRIVACY RIGHTS REQUEST - [Your Request Type]". We will respond to your request within 30 days. To protect your privacy, we may need to verify your identity before processing your request.

9. Cookies and Tracking Technologies

mata33 uses cookies and similar tracking technologies to enhance your user experience, analyze platform usage, and deliver personalized content.

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They allow us to recognize your browser, remember your preferences, and provide functionality such as staying logged into your account.

Types of Cookies We Use:

Cookie Type	Purpose	Duration
Essential Cookies	Necessary for website functionality, including login, account security, and navigation	Session / Persistent
Performance Cookies	Collect information about how visitors use our site, helping us improve performance and user experience	Up to 2 years
Functional Cookies	Remember your preferences, such as language, currency, and display settings	Up to 1 year
Marketing Cookies	Track your activity across websites to deliver relevant advertising and measure campaign effectiveness	Up to 1 year

Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may affect your ability to use certain features of the mata33 Platform, such as staying logged in or accessing personalized content.

To learn more about cookies and how to manage them, visit your browser's help section or visit websites like www.aboutcookies.org (reference only - not a clickable link).

10. Third-Party Services

mata33 integrates with third-party services to provide gaming content, process payments, and enhance platform functionality. These third parties have their own privacy policies governing their data practices:

• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, PG Soft, and others may collect data about your gaming activity when you play their games
• Payment Processors: Banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay, ShopeePay) process transactions according to their own privacy policies
• Customer Support Tools: Live chat platforms and ticketing systems may store conversation transcripts

We carefully select third-party partners and require them to maintain appropriate data protection standards. However, we are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies.

11. International Data Transfers

mata33 primarily serves players in Indonesia. However, some of our service providers and servers may be located outside Indonesia. When we transfer your personal data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Data transfers are made using standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms to ensure your data receives equivalent protection regardless of location.

12. Children's Privacy

If we discover that we have inadvertently collected personal information from a person under 21 years of age, we will delete that information immediately and close the account. If you believe a minor has provided personal information to mata33, please contact us immediately at [email protected].

13. Changes to This Privacy Policy

mata33 reserves the right to modify, update, or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Any changes will be effective immediately upon posting the updated Privacy Policy on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. If we make material changes that significantly affect your rights or how we process your data, we will notify you via email or through a prominent notice on our Platform before the changes take effect.

Your continued use of mata33 services after changes to this Privacy Policy constitutes your acceptance of the updated terms.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or mata33's data practices, please contact us:

• Email: [email protected]
• Subject Line for Privacy Inquiries: "PRIVACY INQUIRY - [Your Topic]"
• Subject Line for Rights Requests: "PRIVACY RIGHTS REQUEST - [Access/Rectification/Erasure/etc.]"
• Response Time: We aim to respond to all privacy-related inquiries within 30 days

For general customer support, technical assistance, or account-related questions unrelated to privacy, please contact our standard support channels via live chat (available 24/7) or email with an appropriate subject line.